5月 022011
 
We've all heard that at some point. You heard it when your best friend moved across town or changed schools. They were words of comfort when you returned from summer camp with your first crush. And you heard them again at graduation when you and your friends were scattered to the four corners of the world. Your experiences determine how true you believe this saying to be.

One thing I know for sure. No one ever told a blogger that absence makes the readers more anxious to read your next post. In fact, every social media advisor tells you that you must post at least once a week to keep your readers. I am so far behind in meeting those guidelines, so if you are reading this, please accept my heart-felt Thank You for staying with me. (And thanks to my co-workers who posted great topics in my absence over the last few weeks.)

What have I been doing, you ask? I'm working on some really exciting enhancements to our Online Support Site offerings. The best part is that they are things that you, our customers, have been asking for. I can't wait to get your feedback. These updates will be available before summer arrives in Cary, North Carolina. The first change is an update to our discussion forums. Here are a few things to look forward to:
  • a better user interface

  • a much better editor

  • the ability to embed graphics inline in a post

  • reputation ratings for contributors

  • indicators of answered questions.

I talked about this a bit in my Inside SAS Global Forum video.





The second change will be an update to the search results. We've added some new features and improved on a few existing ones. You can expect:
  • an improved interface

  • easier access to advanced search features

  • better access to content filters

  • the ability to drill into a section of the site to narrow in on the best results.

Get a first look at the interface.




You'll be hearing a lot more about these features before we release them. Stay tuned.

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