Do you need help finding product information or navigating the SAS website or options for getting started with SAS? Do you need, information about course availability and registrations, training discounts, and certifications? Would access to sample code be helpful? How about, event-related support, assistance identifying and connecting with the right person at SAS, or maybe just someone to listen to your feedback and ensure it is shared with the appropriate parties within SAS? The Customer Contact Center can help with these and more!
When customers are looking for information from their business partners, they want the ability to self-serve or receive quick assistance. We recognized that it was not always easy for our customers to find information or reach the right person here at SAS. To help in this regard, we empowered our Customer Contact Center to provide consistent frontline support across inbound channels. We also streamlined our 1-800 phone lines and expanded our customer service resources all with the goal of better serving our customers.
When you need help, reach out to our knowledgeable Customer Contact Center Engagement team. You can reach us via phone, email, live chat, web contact form and social media. If we don’t have the ability to resolve your issue, we’ll guide you to the right place (perhaps a SAS Communities conversation or a document on our web site, for example), we’ll refer you to a subject matter expert (Sales, Tech Support, Education Operations, Contracts, just to name a few).
Our mantra is availability and consistency. We’re available from 8am – 8pm Mon-Thurs and 8am-5pm on Friday (US Eastern time). And we are global, supporting the Americas (all countries) and EMEA (UK, Ireland and Italy, with plans to expand across other countries). A positive customer experience is a key focus and your feedback is encouraged and shared. Regardless of your role or area of interest we are here to serve you. If you need help but aren’t sure where to start just give us a call (or chat with us, or complete a web form or send an email, or reach out on social media). We look forward to serving you!