Lonnie Miller

10月 122017
 

I’ve been making note of recent interactions and observations with different companies that I’ve done business with lately. My goal is to share with you real ways in which excellent customer experiences are shaped. Observation #1: Witty conversations rule As I write this, I’m sitting at a Panera Bread restaurant [...]

Two memorable multi-channel customer experiences was published on SAS Voices by Lonnie Miller

4月 272017
 

Recently I backed into a hotel parking spot after returning from a customer dinner. It was dark and rainy, and I was tired from traveling. My mind wandered until I heard a shrill “BEEP BEEP BEEP” coming from my rental car. I looked down at the dashboard’s rear-view camera, and [...]

Tripping over text icebergs was published on SAS Voices by Lonnie Miller