Lonnie Miller

5月 232018

In August 2017, Britta Gross spoke about General Motors’ perspective on bringing electric vehicles (and their derivatives) to market. Her point of view reaffirmed GM's research on consumer awareness of electric vehicles (only 60 percent) and consumer adoption concerns with this emerging technology. She also revealed the portfolio of cars [...]

Could analytics improve electric vehicle adoption? was published on SAS Voices by Lonnie Miller

1月 052018

For the last two years, I’ve spent time listening to and brainstorming with automakers, their suppliers and other technology companies about how to monetize connected vehicle data. This involves: Data that’s offloaded from a roving vehicle fleet (cars, trains, semi-trucks, farm tractors, you name it!). Data coming from driving-related mobile apps used [...]

How to monetize connected vehicles with analytics and mobility services was published on SAS Voices by Lonnie Miller

10月 122017

I’ve been making note of recent interactions and observations with different companies that I’ve done business with lately. My goal is to share with you real ways in which excellent customer experiences are shaped. Observation #1: Witty conversations rule As I write this, I’m sitting at a Panera Bread restaurant [...]

Two memorable multi-channel customer experiences was published on SAS Voices by Lonnie Miller

4月 272017

Recently I backed into a hotel parking spot after returning from a customer dinner. It was dark and rainy, and I was tired from traveling. My mind wandered until I heard a shrill “BEEP BEEP BEEP” coming from my rental car. I looked down at the dashboard’s rear-view camera, and [...]

Tripping over text icebergs was published on SAS Voices by Lonnie Miller