Michael Pawlak

8月 072018

How important is the customer experience in communications today? “Very important” is an understatement. It should be the top area of focus for all communications providers. It’s no secret that when customers are extremely satisfied, they become brand champions for the companies that provide them the products and services they [...]

How are CSPs using real-time analytics to improve customer experience? was published on SAS Voices by Michael Pawlak

8月 222015

The term “disruptive technologies” frightens many organizations, but to companies like Alibaba, Uber, Airbnb and Facebook, it’s the secret to their success. These four companies from unrelated industries have one major commonality: They don’t “own” anything, at least not in the traditional sense. What they provide is a digital service, […]

Communications service providers: Are you ready for digital transformation? was published on SAS Voices.