Suneel Grover

9月 032019
 

In part one of this blog series, we introduced hybrid marketing as a method that combines both direct and digital marketing capabilities while absorbing insights from machine learning. In part two, we will share perspectives on: How SAS Customer Intelligence 360 completes analytic's last mile. How campaign management processes can easily [...]

SAS Customer Intelligence 360: Hybrid marketing and analytic's last mile [Part 2] was published on Customer Intelligence Blog.

8月 262019
 

The marketing industry has never had greater access to data than it does today. However, data alone does not drive your marketing organization. Decisions do. And with all the recent hype regarding the potential of AI, a successful cross-channel campaign is propelled by a personalized, data-driven approach injected with machine [...]

SAS Customer Intelligence 360: Hybrid marketing and analytic's last mile [Part 1] was published on Customer Intelligence Blog.

8月 192019
 

In parts one and two of this blog series, we introduced the automation of AI (i.e., artificial intelligence) and natural language explanations applied to segmentation and marketing. Following this, we began marching down the path of practitioner-oriented examples, making the case for why we need it and where it applies. [...]

SAS Customer Intelligence 360: Automated AI and segmentation [Part 3] was published on Customer Intelligence Blog.

8月 122019
 

In part one of this blog series, we introduced the automation of AI (i.e., artificial intelligence) as a multifaceted and evolving topic for marketing and segmentation. After a discussion on maximizing the potential of a brand's first-party data, a machine learning method incorporating natural language explanations was provided in the context [...]

SAS Customer Intelligence 360: Automated AI and segmentation [Part 2] was published on Customer Intelligence Blog.

8月 052019
 

Marketers and brands have used segmentation as a technique to deliver customer personalization for communications, content, products, and services since the introduction of  customer relationship management (i.e., CRM) and database marketing. Within the context of segmentation, there are a variety of applications, ranging from consumer demographics, psychographics, geography, digital behavioral [...]

SAS Customer Intelligence 360: Automated AI and segmentation [Part 1] was published on Customer Intelligence Blog.

5月 172019
 

Competition in customer experience management has never been as challenging as it is now. Customers spend more money in aggregate, but less per brand. The average size of a single purchase has decreased, partly because competitive offers are just one click away. Predicting offer relevance to potential (and existing) customers plays a [...]

SAS Customer Intelligence 360: Factorization machines, visual analytics, and personalized marketing [Part 2] was published on Customer Intelligence Blog.

3月 282019
 

Over the past couple of years, I've written about a variety of use cases and value props regarding SAS® Customer Intelligence 360. As powerful as words and images can be, let's transition to the ultimate show – the demo. In the forty minute video below, observe how SAS Customer Intelligence [...]

SAS Customer Intelligence 360 Meets SAS Viya: Show me the demo was published on Customer Intelligence Blog.

12月 062018
 

A typical day brings countless business decisions that affect everything from profitability to customer experience. What is a reasonable price point? Which audience segments should I personalize offers for? When should I recommend specific content earlier in a customer journey? Daily decisions like these can alter the trajectory of a [...]

SAS Customer Intelligence 360: Decision management, machine learning, and digital marketing was published on Customer Intelligence Blog.

11月 302018
 

In part one of this blog posting series, we introduced that the analytics lifecycle is much more than authoring models. As brands develop and invest into creating models to solve critical business problems, so does the requirement to manage these assets as valuable competitive differentiators. In part two of this [...]

SAS Customer Intelligence 360: Model management for competitive differentiation [Part 2] was published on Customer Intelligence Blog.

11月 272018
 

The universe of customer experiences, digital analytics, personalization and decisioning is massive. At times, it can seem as complicated and vast as the galaxy itself. With intricate subjects underneath this umbrella, you can lose direction, wander aimlessly, or feel a misleading sense of success or failure. When you lose vision, [...]

SAS Customer Intelligence 360: Model management for competitive differentiation [Part 1] was published on Customer Intelligence Blog.