queue management

12月 072018
 

There is one equation every retail store, call center, traffic, airport or hospital manager should know by heart.  No, it’s not E = mc².  The one I had in mind is this: W = 1 / (μ – λ) It may not look like much, but it can mean the [...]

Analytics you can use: Manage your queue for better customer service was published on SAS Voices by Leo Sadovy

12月 072018
 

There is one equation every retail store, call center, traffic, airport or hospital manager should know by heart.  No, it’s not E = mc².  The one I had in mind is this: W = 1 / (μ – λ) It may not look like much, but it can mean the [...]

Analytics you can use: Manage your queue for better customer service was published on SAS Voices by Leo Sadovy