sas books

An unforgettable customer interaction

documentation, On the job, sas books, sas publishing, sas publishing news, sas users No Responses »

12月 212011

Bad customer service experiences burn into our brains, creating permanent recall. And although we rightfully expect good customer service across the board, truly exceptional customer care is also unforgettable. This month, I featured an interview with SAS Publishing sales representative Sharon Brandon in the new issue of SAS Publishing News. [...]

Live Twitter chat with Rick Wicklin – lurkers welcome

#SASPress, angela hall, Building Business Intelligence Using SAS, rick wicklin, sas author, sas books, sas press, sas publishing, sas statistics, SAS/IML Software, shelley sessoms, Social Media event, the do loop, Tricia Aanderud No Responses »

11月 102011

Do you enjoy talking about SAS statistics and SAS books? Do you know what Twitter is? If you can honestly answer "yes" to both (or is that all 3) questions, then this post is for you. Tomorrow, SAS Publishing will host its second ever Twitter chat. This time around, we've invited SAS [...]

Tweet leads to new Retail Analytics book

Analytics 2011, Author recruitment, Emmett Cox, New Book, retail analytics, sas books, sas publishing, wiley and sas business series No Responses »

10月 252011

You know those people. The ones who have an idea for a book, who have maybe written a little bit of a book, but don’t know where to go or what to do next. Emmett Cox used to be one of those people. He was a man with a book [...]

From triptych to eBooks

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8月 112011

Summer is moving along too fast this year. I haven’t read nearly as many books as I had planned but last week I finished Triptych by Karin Slaughter (a good read). After finishing the book I looked up the meaning of the word ‘triptych’ and the first definition was a [...]

Wheeling and Dealing with SAS eBooks!

Book Spotlight, enterprise guide users, jmp users, sandy varner, SAS 9.3, sas books, SAS Enterprise Miner, sas publishing, Serendipity No Responses »

7月 222011

contributed by Sandy Varner, SAS Publishing Operations Manager We’ve been talking a lot lately about eBooks. I hope you’ve downloaded the FREE Kindle eBook What’s New in SAS 9.3. Now, we have two more eBook deals for you from SAS Publishing – one for JMP users and one for SAS [...]

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