SAS Documentation

6月 112019
 

Sometimes the questions are complicated, and the answers are simple. - Dr. Seuss

It seems appropriate that this blog include a Dr. Seuss quote about learning when discussing a new simple, yet deceivingly powerful initiative to help SAS customers with their journey to discover as much as possible about our products. If you haven’t heard of our SAS Help Center, it serves as your gateway to SAS documentation on SAS products and services. It is organized in topic-focused collections, making it easy to navigate.

For some time now, the leadership here in SAS Publications has heard what our customers have been saying about the need for supplemental materials to enrich the value of SAS documentation in the Help Center.

Since we value the customers’ opinion above all, SAS Publications has recently added a new feature to the SAS Help Center that allows customers to learn about related resources associated with the documentation they are reading. With this new feature, we have made it easier for customers to discover and explore the wealth of helpful materials SAS already provides. These SAS-created resources could be videos, blogs, white papers, sample code, examples, and more. The first iteration of this feature quietly went live in the Help Center during September of 2018. And since then, our technical writers have added SAS-authored resources to their Help Center pages.

To find this bounty of useful information, be on the lookout for a sticky “RESOURCES” button on the far-right side of the page when exploring documentation in the SAS Help Center:

Clicking the “RESOURCES” button will open up a list of Related Resources. This will allow the user to select a menu item.

When the chosen resource is selected, it will be displayed in a new tab.

We here in SAS Publications think it is important to highlight work like this because we value a quality learning experience, and take seriously efforts to shape our relationship with our customers. A quality customer experience is one where it is easy to find the resources that directly answer the customer’s questions: the customer shouldn’t have to hunt high and low, and then wonder whether they’ve found “everything” that answers their questions. We will work to ensure customers have a one-stop location tied to our Documentation’s Help Center that will allow them to get the most value out of their SAS investment.

But Publications wants this tool to be used and grow – and we can’t do this alone. We need customers to discover and use this tool, and give us feedback on how we can improve this unassuming, yet important, initiative in future phases.

To that point, please feel free to contact me if you have questions or ideas about the related resources initiative. We look forward to hearing from you, working with you, and most importantly, providing a quality-focused customer experience.

New related resource initiative in the SAS Help Center was published on SAS Users.

10月 262017
 

If you've visited SAS documentation (also known as the "SAS Help Center") lately, you may have noticed that we've made some fairly significant changes in the documentation for SAS products and solutions. The new site is organized in a new way, search works a little differently, and the user interface has changed. These changes are part of our continuous pursuit to provide you with the best possible experience on our website.

Below you'll find a quick summary of what's new. Check out the SAS Help Center and let us know what you think.
(You'll find ways to provide feedback at the end of this post. We'd love to hear from you!)

The SAS Help Center

For starters, SAS documentation has a new location on the web: http://documentation.sas.com and a new name: the “SAS Help Center.” You'll notice the SAS Help Center homepage serves as a gateway to documentation for a number of SAS products and solutions. We've highlighted a few of the major product documentation sets at the top of the page, with a full listing of available documentation immediately following. The user interface contains many of the same features as the documentation you used on support.sas.com, but there are a few little differences. Perhaps the most significant - search works a little differently. More on that in a bit.

Content Organization

SAS documentation is now organized into topic-focused collections. For example, SAS Viya Administration docs are together in another collection. You'll find collections for a number of different topic areas, with each collection containing all the documentation for that specific topic area. For a list of all topic areas, see the Products Index A – Z .

Searching the SAS Help Center

When you use search in the new SAS Help Center, be aware that you're only searching the specific documentation collection that you are using at the time. For example, if you're inside the SAS Viya 3.2 Administration documentation and initiate a search, you will only see results for the doc within the SAS Viya 3.2 Administration collection. If you prefer to search all doc collections at once, you can use the search on support.sas.com or use a third-party search tool, such as Google or Bing. (For tips and guidelines on using search, visit our “yourturn@sas.com.

SAS Help Center: your gateway to documentation was published on SAS Users.

3月 212014
 
I know you’re going to be very, very busy at SAS Global Forum. But there are at least 6 good reasons why you should add the Publications booth to your must-see list: 1.)    Books, books, and more books. For purchase onsite, for order, for preview. On virtually any SAS topic you […]
2月 192014
 
Does your middle-tier environment run optimally? Have you ever wondered how you can tune your environment to run more efficiently? The SAS 9.4 Web Applications: Tuning for Performance and Scalability document, which is available for download from the SAS Product Documentation page, is here to help. The Tuning for Performance [...]
3月 122013
 
We've analyzed traffic to SAS Documentation pages and these 13 titles are leading the list as the first quarter winds down.    The top 13 of 2013, thus far SAS 9.2 Language Reference: Dictionary, Fourth Edition Base SAS 9.2 Procedures Guide SAS/STAT 9.2 User's Guide, Second Edition Base SAS 9.2 Procedures Guide: Statistical Procedures, Third [...]
10月 102012
 
In my recent work for updates and changes to the SAS 9.4 OLAP Server documentation, I documented a new OLAP Server procedure that can be extremely useful to our customers. The function has been available for internal use but will become available to customers in SAS 9.4. The OLAPCONTENTS procedure [...]
9月 062012
 
Around the country and in my neighborhood, kids everywhere have returned to school. We’ve made it through the back-to-school ads in our newspapers, social media, and on TV. Our pocket books are lighter now (and credit cards heavier) with all the spending on school supplies and the very important back-to-school [...]