SAS support site

12月 102018
 

When I was growing up, there were two kinds of Sundays: regular Sundays and George Sundays. George was the proprietor of a local Italian restaurant in my hometown and hosted the extended LaRusso clan for Sunday lunch every few weeks. His restaurant, appropriately named George’s, owns some of my favorite childhood memories – and some of my worst.

Every couple of months, my aunts, uncles, a baker’s dozen of cousins, and my immediate family members would take over George’s backroom and see if we could challenge the city’s noise ordinance. George would do nothing to discourage us, appearing every so often to fire balls of uncooked dough at us or ply us with more caffeine-laced sugary drinks, despite instructions to the contrary from our parents.

Invariably, though, an otherwise pleasant afternoon took a turn for the worse as we were leaving the restaurant. That was when my parents, thinking they were doing us a favor, would let us choose one item off George’s famous “candy wall.” You see, George didn’t stock just one or two different kinds of candy, he had dozens. Every different kind of chocolate bar, brand of gum, and flavor of jelly beans beckoned from George’s Candy Wall. For a 6 or 7-year-old kid, it was just too much. All these choices literally paralyzed me. Ten minutes of indecisiveness and several ultimatums later my parents would usher me out of the restaurant, usually empty-handed and crying. Even on the rare occasions when I did settle on something, I spent the rest of the afternoon lamenting my decision, thinking I left behind something that I would have enjoyed more.

When it comes to the multitude of great support and learning resources we offer new users of SAS, I often wonder if it can feel like you’re staring at George’s Candy Wall as well. While support.sas.com remains the holy grail of SAS customer support, there are so many good choices, it can sometimes be hard to know where to start. That’s why we’ve put together a new resource to make things easier for new SAS users: the SAS Starter Kit.

Need help navigating SAS Support Resources? Here’s your guide

SAS Support ResourcesThe SAS Starter Kit is the perfect place for SAS newbies to start, outlining the five essential steps to help you learn the basics, grow your skills and connect with other users from around the world.

Step 1 invites you to create a SAS profile. A profile provides you access to things like free, on-demand training, software downloads and access to our SAS Communities, where you can ask questions, get answers and connect with SAS experts from nearly every industry and around the world. You can

Step 2 is your SAS Resource Cheat Sheet. SAS Cares is your one stop listing of all the SAS resources you’ll ever need. Add it to your web favorites or print it out and add a little color to your cube. Keep this one close; it provides quick, one-click access to some of SAS’ most helpful resources.

Step 3 is designed to expand your SAS knowledge. This step introduces you to a full menu of free tutorials to binge watch, a number of free e-courses for a deeper dive and a number of other learning resources from e-books to webinars and more.

Step 4 is the perfect resource if you’re completely new to SAS or just trying something new. Our New SAS User Community is a great place to get coding help, share ideas and best practices, or just lurk! Our SAS Communities have more than 200,000 members ready to help get you unstuck or share what they know.

Finally, Step 5 introduces you to product-specific resources to help develop your skills with your specific tools. Here you’ll find the latest product news, code samples, and step-by-step instructional resources to guide you through common tasks using your product of choice.

I hope you find the SAS Starter Kit a sweet addition to your SAS toolkit.

Five essential steps to getting started with SAS

Navigating the Candy Wall of SAS Support Resources was published on SAS Users.

12月 162017
 

SAS' new Support site search“Alexa, how many ounces are in a 750-ml bottle of wine?”
“Waze, how many miles between Cary and Kannapolis, NC?”
“Google, which NFL teams are favored to win this weekend?”

Every day many of us turn to some sort of search vehicle to help us solve a work issue or win a “discussion” with a friend. In fact, the word “Google”  has now become a verb in our lexicon. Don’t know what PROC BCHOICE does? Google it!

Here at SAS, there are over 30,000 pages on the support.sas.com site, so we recognize how important an efficient search can be for our users. As part of our continuing effort to evolve the site and provide you with the best possible user experience, we’re pleased to announce that this week we launched a beta version of a new search engine. We believe the new search delivers an improved experience, but we’ll let you be the judge.

We want you to give the new search a try and provide your feedback. Type a few terms into the search box and let us know what you think. You’ll find a “Feedback” link in the right-hand column of each page. Click it, complete the short form, and give us your opinions. We want to know what works well for you and what doesn’t, and which filters you see yourself using and which you think aren’t as useful. Is there a feature you would like to see and don’t? Please use the search preview as often as you like, and feel free to give us feedback every time you do. But hurry, because the search preview will only run until the end of December.

We’ll use your feedback to put the finishing touches on our search functionality. Look for our first production release in early 2018! We want the support site search enhancements to be as important in helping you use SAS as Google is in helping you become the champion of your fantasy football team!

Thanks for your help and happy holidays!

Click to image to launch; type in "Search" box; click "Feedback" to share your comments

 

Test-Drive SAS' new Support site search was published on SAS Users.

9月 242016
 

Every day, more than one hundred thousand SAS users visit our website looking for SAS information and resources. Given its importance to our user base, we’re constantly looking for ways to evolve the site.  Over the next few months, you’ll notice changes to the support website, changes we believe will provide you with a better user experience.

Today, we launch a beta version of six top-level support pages – accessible via your computer, smartphone or tablet by clicking on the banner on support.sas.com. The beta pages may look different from what you’re used to, but they are fully functional, and you can use them to fulfill your support needs. During the beta period, all current support.sas.com pages will still be available for your use, but we hope you’ll give the new beta pages a try.

As a company with more than 40 years of experience delivering business analytics software, we focus on making sure that you – our customers – are the beginning point for all of our work – whether we’re developing a new product or designing a new website.

Jim Goodnight, our CEO, put it best when he said, “For the past four decades, we’ve used a simple approach with our customers. We ask them what they want, and then we develop it for them.”

And that’s what’s at the heart of our support site evolution.

We’ve listened to your comments and suggestions. We’ve heard what’s most important to you.  And we’ve designed the new support pages with you in mind, focusing on your key tasks so you can access information, find answers and get help quickly and easily. Important information is now front and center and new, simplified navigation will enable you to get what you need with fewer clicks.  We believe the new pages deliver the experience you’ve asked us for, but we’ll let you be the judge.

During the beta period, we’d really love to hear what you think of the new pages. You’ll find a “give feedback” button at the top of each new page.  Please let us know what’s working well, and what isn’t; what you like, and what you don’t. And remember to give us feedback each time you use the beta pages.

Once the beta period is over and the new pages move into production, we’ll continue to evolve the site, working on lower level pages in an ongoing effort to give you a better support experience. We hope you like the changes we’re making and that you find the new support pages useful.

tags: SAS support site

The evolution of support.sas.com was published on SAS Users.

8月 282015
 

Note: This blog post is cross-posted from the Key Happenings blog. Going forward, posts about changes to support.sas.com will appear here, in the SAS User's blog. Enjoy!

5 -- SAS 9.4 M3 and 14.1 are available
4 -- Communities will go to read-only status from August 31 - September 7
3 -- SAS 8.2 Samples and SAS Notes have been archived
2 -- SAS Talks series combined with Ask the Experts series
1 -- Survey: What tasks you do most on a sas.com web site?

5   SAS 9.4 M3 and 14.1

The most recent maintenance and platform updates from SAS became available in July 2015. SAS 9.4 delivers a more highly available and resilient platform for deploying SAS in traditional on-site environments along with additional support for private and public cloud deployments. With the third maintenance release of SAS 9.4 (9.4M3), we're also delivering the 14.1 releases of the SAS analytical products, which means rich new features and enhancements for products such as SAS/STAT, SAS Enterprise Miner (including SAS Factory Miner), SAS/ETS and others.

Need More?
Overview SAS 9.4 and the analytical products
What's new in SAS 9.4
Highlights of the 14.1 products
Request it

 4   Communities will go to read-only status

We are upgrading our support communities to modernize the design and add new features that you’ll love. In order to do this, communities.sas.com will be in “read-only” mode from Aug. 31 – Sept. 7, 2015. But don’t worry, and don’t leave us! You can still search our extensive archive for answers. With more than 200,000 posts, you will likely find the help you need. You just can’t post or answer new questions until Sept. 8. But the wait will be worth it…trust us!

Follow the announcements on communities.sas.com to keep up with all of the news.

  SAS 8.2 samples and SAS Notes have been archived

We have separated the notes and samples pertaining specifically to SAS 8 from the SAS 9 samples and notes content. What does that mean to you? By concentrating the search only on content written for SAS 8, you receive less results and those that you do get will be more relevant to you as a SAS 8 user. If you are still using SAS 8.2, it means that you can visit the Samples & SAS Notes page on support.sas.com and scroll down to the SAS Version 8 search box. Enter your search term or phrase and find your content.

This is also good news for users of SAS 9. How many times have you searched for a note only to find a note specific to an earlier release? Judging for the search comments we receive, I'd say that this happens a lot. By archiving the SAS 8 notes content, we believe that we have improved your experience because all of your results will be specific to SAS 9 releases.

Note: It is possible that you will find broken reference links to a SAS 8 note from time to time. We are working diligently to locate and correct these links. If you do find a broken link, use the Feeback link to drop us a note about the link and we'll take care of it.

2   SAS Talks series to merge with Ask the Experts

SAS Talks is a Webinar series that has provided great content for several years. Many of you register to participate in a live Webinar where you can ask questions of the presenter. Many more of you watch the recorded Webinars at a more convenient time when you are ready to explore the topic. None of that is changing. So what is changing, you ask. Well, the name for one. Soon you will no longer find SAS Talks in the navigation of support.sas.com, but you will start to see more and more of Ask the Expert. Each Ask the Expert event starts as a live event that requires registration. Like the previous SAS Talks events, you will be able to ask questions of the expert presenter. You can also review an index of previously recorded sessions and watch on demand.

1   Survey: What tasks do you do most on a sas.com web site?

You know how much we love to get feedback from those of you who use our web sites, right? Well, we are at it again. We have compiled a list of 90 tasks that span everything from "apply for a job with SAS" to "open a Track with Technical Support". We hope to get lots of people with all levels of experience with SAS the software as well as SAS the company to complete this survey. We also want a worldwide audience, including English speakers and non-English speakers. You only get to select five things (see how 5 is a theme this week) that are your primary tasks. The goal is that you can complete the entire survey in under 10 minutes.

Take the survey!

Copy this link (https://sas.qualtrics.com/SE/?SID=SV_9LloxkIoflmMB37)  and share it with your friends.

tags: SAS support site

Five things a SAS user should know this week was published on SAS Users.

4月 232015
 

Sometimes you just need a new pair of shoes or a brand new hat. Something so small can add a pep to your step and allow you to see new opportunities in the same old places. Don't believe me? Try it. We did and I can't wait for you to see what we've been up to.

We took the support.sas.com site that you use every day and spruced it up. In a way, we gave it a new pair of shoes and a hat. Visit the site any time after Thursday morning, April 16 and see for yourself. All of your favorite content, your bookmarks, and your applications are right where you left them. They just have a fresh new look. The new look brings more alignment between www.sas.com and support.sas.com, making the transition between the two sites less shocking and easier for you to explore information from SAS.

Here's a glimpse of the new top navigation on support.sas.com.

New, open look for support.sas.com header

New, open look for support.sas.com header

In addition to the fresh new look at the top of all of the pages, we've created a new footer at the bottom of all pages.  This footer provides a collection of links to commonly used content on both support.sas.com and www.sas.com. These links make it easier for you to move from one area of sas.com to another with fewer clicks and interruptions in your activities. We looked at usage numbers and listened to your comments then selected a collection that we think will be useful on your daily usage.

New multi-link footer

New multi-link footer

We've done our part to give support.sas.com a little extra pep. Now its your turn to try it out and let us know what you think. As always, I look forward to hearing from you.

Have a comment? 

  • Leave a comment on this post.
  • Look for the Feedback link in the footer and send us your comment.
  • If you are attending SAS Global Forum, visit the support.sas.com booth in The Quad. My colleagues will be there waiting to show you all the great features and to gather your feedback.

Thanks for using SAS and support.sas.com!

Note: This content has been cross-posted from the Key Happenings at support.sas.com blog.

tags: SAS support site

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