site usage

6月 042014
I am forever putting something down and not remembering what I did with it.  I solved this problem for my keys by putting a cute little froggy key hook next to the door. My keys go there as soon as I get home. But at work, I don't have a […]
2月 042013
The SAS Online Customer Support Home page is like O'Hare International Airport -- once you get there, you can go almost anywhere else. If you have a layover before you leave the airport, you have lots of opportunities for a good meal, some great shopping, and fantastic people watching.  They […]
12月 102012
Tis the season of repeating holiday specials. Each brings its own message of hope, love, and personal growth. If you get sucked into these shows -- like I often do -- you realize that they really do mimic life. Take Fred Claus. In this holiday special, a misguided efficiency expert […]
11月 212012
~ Contributed by Roger Chenoweth, Technical Support,  SAS ~ We have recently enhanced the application (the Tracks application) that enables you to check the status of problems and questions that you have submited to SAS Technical Support.  I’d like to take this opportunity to describe the new features as well as […]
6月 222011
I've always suffered from a strong sense of deja vu. Never has the feeling been stronger than this week. This blog was started way back in 2007 to keep you posted on changes on I remember writing a post one morning in October 2007 titled in part, Anticipation. I was waiting to unveil the new organization for the Customer Support Website. I was nervous and excited. I was living the words of a Carly Simon song.

Today is a day just like that day 3 1/2 years ago. Anticipation. Now deja vu. Around this time tomorrow we will have completed the migration from our existing discussion forums to an updated, feature-rich new collaboration site. So much excitement. So much anticipation.

UPDATE June 23: The new forums are live. The URL has changed. Please visit the forums at

What to Expect
We made sure that this release contains so many familiar words and features that you will be able to pick up right where you left off. We are recreating all 18 of the current public forums in the new Communities on SAS site. We migrated all of your existing ForumIDs, now called username. We also migrated all of the existing forum posts. You still have the ability to search the archives for questions asked and answered. (In order to ensure that we migrate all content, there will be short period early Thursday morning when the forums will be unavailable.)

This wouldn't be an upgrade if everything stayed the same; some changes will be more subtle than others. For example, to participate in the discussions you must still log in using your Web profile credentials, but the login uses our new profile model. Some of you will be required to reset your password before completing your login.

Other changes to look for:
  • New look. The design and layout has changed. Be sure to look for posting options in the Actions box on the top right of any discussion page.

  • Content tagging. You can add tags to your posts to help you and others search and watch for posts on a particular topic. Tagging can help create groups of content within a discussion.

  • Participation recognition. We have implemented reputation monitoring that recognizes users who are active in the community. As a way to say thank you to everyone who supported the forums in the past, we included points for previous activity.

  • Personalized experience. You can make your experience more personal by completing your community profile. Note: This step is not required for participation.

  • Better notifications. Use email notifications and RSS feeds to ensure that you don't miss any great content. Note: All of the URLs have changed, so you will need to reconfigure your RSS feed subscriptions and watches. BTW, we dropped the term "watch" in favor of the more intuitive "email notifications".

  • Better editor and spell checking features. Ah. The editor. The new site provides a much better editor. You can use it in WYSIWIG mode or switch to a full text editor where you can format your post using HTML tags. Using the HTML view will make it easier for you to format your complex SAS code.

I hope that is enough to raise your anticipation level. Stay tuned.