#textanalytics

112016
 

This is the first of two articles looking at how to listen to what your customers are saying and act upon it – that is, how to understand the voice of the customer. Over the last few years, one of the big uses  for SAS® Text Analytics has been to […]

The post Voice of the customer analysis (Part 1) appeared first on The Text Frontier.

022016
 

Is cognitive computing an application of text mining? If you have asked this question, you are not alone. In fact, lately I have heard it quite often. So what is cognitive computing, really? A cognitive computing system, as stated by Dr. John E. Kelly III, is one that has the […]

The post Cognitive Computing - Part 1 appeared first on The Text Frontier.

232016
 

Hi, there! First of all, let me introduce myself, as this is my first blog. I am Simran Bagga, and three weeks ago I became the Product Manager for Text Analytics at SAS. This role might be new to me, but text analytics is not. For the past 12 years, […]

The post To data scientists and beyond! One of many applications of text analytics appeared first on The Text Frontier.

十二 232015
 

In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript, […]

The post Come chat with us! appeared first on The Text Frontier.

十二 042015
 

Did you know that Tuesday, Nov. 24, was #ThankfulTuesday? This themed day was just two days before Thanksgiving and joined the ranks of newly invented opportunities such as #WorldPastaDay and #NationalMotherInLawDay to collectively post on social media about a single topic. Appropriate to the season of giving thanks, many people […]

The post Thankful Tuesday: It’s all about the people appeared first on The Text Frontier.

012015
 

When I ask people what they know about Denmark they often mention Hans Christian Andersen. He was born in Denmark in 1805 and is one of the most adored children’s authors of all time. Many of his fairy tales are known worldwide as they have been translated into more than […]

The post Detect the expected and discover the unexpected - Text analytics in health care appeared first on The Text Frontier.

142015
 

~ This article is co-authored by Biljana Belamaric Wilsey and Teresa Jade, both of whom are linguists in SAS' Text Analytics R&D. When I learned to program in Python, I was reminded that you have to tell the computer everything explicitly; it does not understand the human world of nuance […]

The post Text analytics through linguists’ eyes: When is a period not a full stop? appeared first on The Text Frontier.

262015
 

Double negatives seem to be everywhere, I have noticed them a lot in music recently. Since Pink Floyd sang "We don't need no education", to Rihanna's "I wasn’t looking for nobody when you looked my way". My own favourite song with a double negative is "I can't get no sleep" - Faithless. This […]

The post Why I’m not worried by double negatives? appeared first on The Text Frontier.

282015
 

In February of this year, the Washington Business Journal reported the US Government appointed its first Chief Data Scientist, DJ Patil. With this, I think it’s now safe to say that Data Science is officially sanctioned as new mode in organizations. Those that can apply the necessary finesse along with […]

The post What’s it take to be a data scientist? appeared first on The Text Frontier.

十二 112014
 
I don’t know why I’m on this medical theme lately – maybe it’s because my parents are aging. They talk about bits falling off, take lots of naps and describe how body parts don’t work like they used to. They’ve gone to pre-packaged pills – dividing up their medications by […]